Privacy Policy

Thank you for choosing to be part of our community at Hello Updo (“Hello Updo”, “we”, “us”, “our”, or "site"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Tech Information”.

We collect Customer Information using the following:

  • “Cookies” are data files that are placed on your device (computer and/ or phone) and often include an anonymous unique identifier. 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we will automatically collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we address “Personal Information” in this Privacy Policy, we are talking both about Tech Information and Order Information.

Use of Personal Information
When you purchase products through the Site, you may be asked for your credit card, billing address, or other payment information, all information that is collected under "Order Information".

Hello Updo uses the Order Information that we collect generally to process and fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). All payment data is stored by Shopify.

Hello Updo also uses this Order Information to

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services

We use the Tech Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Site.

Sharing Personal Information
We share your Personal Information with third parties (ex. Shopify, Klayvio, Google Analytics, Facebook, ect.) to help us connect with you and use your Personal Information, as described above.

In addition, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrants, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising & Marketing Communications Use
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising at any time by emailing us at

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We hold the right to update this Privacy Policy at any time to reflect any changes at Hello Updo including but not limited to our practices, operations, legal or regulatory reasons.

Contact us
For more information about our privacy practices please email us at with "Privacy Policy" in the subject line. If you have questions or concerns you'd like to address, please email us at with "Questions" in the subject line.

Hello Updo
PO Box 1148

Hackensack, NJ 07601